Shipping Policy
PROCESSING & SHIPPING
Jacqueline Body Co accepts orders 24/7 and are processed in the order in which they are received. Please allow 2-3 business days, excluding holidays, for your order to be shipped. During special promotions, shipping times may increase to 3-5 business days.
Orders will be shipped from Omaha, Nebraska via USPS Priority Mail or UPS ground. International orders will be shipped via DHL or USPS Priority Mail International.
During peak holiday seasons, orders may become delayed due to carrier volume which we have no control over. Please allow extra time and check in with the tracking number via the carrier's official website.
During summer/hot season months, orders will only ship out Monday through Wednesday to ensure boxes do not sit in unknown or fluctuating-temperature facilities. Wax items may ship with a dry ice sheet and thermal insulation sheet to keep the wax as cool as possible. If local temperatures exceed 90 degrees Fahrenheit, order shipping may be postponed until the temperatures come down. Due to the nature of wax and unpredictability of temperature fluctuations in transit, Jacqueline Body Co is not responsible for refunding melted products but in most cases will attempt to replace the product or issue a store credit. Local pickup is always encouraged during hot months if possible. If you do receive a melted candle, kindly store it in a cool, dry space away from direct sunlight and never in a freezer.
APO / FPO ADDRESSES
Please allow extra time for your order to be delivered as your package will have to travel through customs. Likewise with international orders, transit times will vary.
DAMAGED PACKAGES
Our orders are packaged securely using bubble wrap, packing peanuts, and fragile tape on the outer box. While we cannot guarantee the transit will be smooth, our packages sent via USPS Priority Mail are insured. Please be sure to send photos of the damaged item(s) and box to jacquelinebodyco@gmail.com along with your order number so that we can file a claim with USPS and replace your item(s).
LOST / STOLEN PACKAGES
Unfortunately, we are not responsible for lost or stolen packages if they have been marked as delivered. Please contact the carrier within 24-48 hours after you received confirmation the package was delivered. You will have to submit a claim with the United States Postal Inspection Service and file a local police report.
WRONG ADDRESS
We are not responsible for packages that are delivered to the wrong address due to an incorrect / incomplete address provided by the customer. If you discover that you accidentally put the wrong address, please email us as soon as possible and we can change it before it ships out. The USPS can sometimes intercept packages if it is early enough in the transit process but be aware that during peak seasons it is very unlikely to be able to intercept a package once it is on the way.